1. Make notes about what happened to you

The Ontario Human Rights Code says that healthcare providers like doctors and nurses must not discriminate against patients.

If you think you have been discriminated against, you should make notes about what happened. It’s best to make the notes when things happen while you still remember them well. This is important because, as time passes, people can forget details of events. Emailing the notes to yourself can help to prove when you made the notes.

You should include as much detail in your notes as you can about what happened to you. Try to include:

• the date, time, and place
• the names of people who did or said things
• who saw or heard what happened
• what you did at the time

If you find it difficult to write, ask a friend, family member, or someone you trust to help you write your story as soon as you can.

You may also want to get legal advice about what is happening to you and what your options are. You can contact the Human Rights Legal Support Centre for free legal advice and information. They can help you decide what to do next.