1. Check if the salesperson was allowed to sell to you at your home

Starting March 1, 2018, sellers are not allowed to sell the following things at your home unless you invited them into your home for that purpose:

• furnaces
• air conditioners
• air cleaners
• air purifiers
• water heaters
• water treatment devices
• water purifiers
• water filters
• water softeners
• duct cleaning services
• any product or service that does the job of any of the above, like an HVAC system

The law calls these prescribed products and services.

But these prescribed products and services can be sold at your home if one of these exceptions is true:

• You contacted the salesperson first and asked them to come to your home to sell you one of these products or services.
• You already have a contract for one of these products and services, and
  • you invited the salesperson to your home, and
  • before coming to your home, they asked you if they could offer you a new contract, and
  • you said yes.

Sellers are allowed to leave flyers or other advertising at your home but they are not allowed to contact you or speak to you at your home about these products or services unless you invited them first. And they are not allowed to leave advertising with false information.

If a seller broke these rules and you signed an agreement for any of these things on or after March 1, 2018, the contract is “void”.

Void contracts

If your contract is void, it means you do not have to pay anything, even if you have already used the product or service. If you paid anything, you have one year to demand a refund from the seller.

If you have already received the items you ordered, the seller usually has to pick them up or pay the cost for you to return them.

If you were charged anything to remove or return the product, the seller might have to pay that money back to you.