Services in Ontario - Complaining about a lawyer or paralegal
Law Society of Ontario
Website
https://www.lso.ca/getdoc/8626e365-d1a8-4cdc-9ee4-63a8054a3417/how-to-make-a-complaintContact Information
Phone 416-947-3315 Toll-free 1-800-668-7380The Law Society regulates and monitors lawyers and paralegals in Ontario. You can make a complaint to the Law Society if you have a problem with a lawyer or paralegal who didn’t do their job properly or behaved unprofessionally. They don’t deal with issues about fees charged by a lawyer or paralegal.
Complaints Resolution Commissioner
Website
https://lso.ca/protecting-the-public/complaints/complaints-resolution-commissionerContact Information
Phone 416-947-3442 Toll-free 1-866-880-9480The commissioner can review a decision by the Law Society of Ontario you don’t agree with about a complaint you made about a lawyer or paralegal.
The commissioner’s role is to make sure that the Law Society handled your complaint properly and their decision was reasonable. If the commissioner thinks that the decision was not reasonable, they can ask the Law Society to do something more.
