5. Get the Board’s decision

If the Board runs out of time to finish your hearing, they will schedule another date and you will have to come back at another time. It is common for tenant applications at the Board to be brought back for a second day, which might be weeks or months later.

When the hearing is over, the Board member might tell you their decision right away.

Or they may tell you that they are going to send you their decision in writing. This is sometimes called “reserving” the decision. This usually takes at least 1 week after your hearing, and might be even longer.

The Board’s decision is not official until it is in writing. This is called an Order.

If the decision is in your favour

If the Board’s decision awards you money, read the decision to see how it says you can collect the money owed to you by your landlord. If you are still living in the unit, the should say that you can deduct certain amounts from future rent payments. This information is usually found on the last page of the order.

If you have moved out from the rental unit, there are steps you can take to get your landlord to pay what they owe you. 

If your landlord disagrees with the Board’s decision, they have up to 30 days to file a review with the Board or an appeal at court. If this happens, get legal advice about your options.

If you disagree with the decision

If you disagree with the Board’s decision, you might be able to ask for a Request to Review an Order. You have up to 30 days to file a review with the Board or an appeal at court. Try to get legal advice before you ask for a review.

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