5. Learn about the FRO

When you use the Child Support Service to set up , your is sent to the Family Responsibility Office (FRO). This allows FRO to enforce your child support payments.

FRO is a government agency that collects the support due directly from the parent, keeps a record of the amount paid, and then pays that amount to the parent who has to get support.

If the payor parent doesn’t pay support, FRO writes to the payor parent’s employers and asks them to deduct child support from the payor’s cheque and send it to FRO. FRO then sends the money to the parent receiving support.

FRO can take action if child support isn’t paid. For example, FRO can take money from the payor parent’s bank account, suspend their driver’s licence, or start a court case that can put them in jail.

You don’t have to let FRO handle your support payments. You can ask FRO to stop handling your payments. It may be that you get along with your partner, and think that they will make their child support payments. Or, it could be because FRO takes time to process the paper work and start making payments.  

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