Learn about unfair practices

Sellers are not allowed to use unfair practices to convince you to buy their product or service. Unfair practices include making false or misleading statements.

For example, sellers must not tell you that:

  • the product is of better quality than it really is
  • it is only available for a limited time if that is not true
  • you need the product when you really don’t
  • you are getting a special price or benefit when they are really offering the same thing that you can get somewhere else

It is also an unfair practice when sellers:

  • take advantage of a language difficulty that you may have
  • take advantage of a physical, mental, or emotional disability that you may have
  • charge you much more than what is reasonable for their product or service
  • pressure you to buy goods or services that they know you cannot afford

If the salesperson used an unfair practice, you can cancel the contract at any time up to one year after you made the agreement.

To cancel a contract, you need to show evidence to show that the seller used unfair practices. The more evidence you have, the easier it will be to prove your case.

Evidence can include:

  • emails
  • phone records
  • letters and notes
  • contracts or agreements
  • photos or videos
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