File a complaint with the Ministry
Question & AnswerHow do I complain to the Ministry of Government and Consumer Services?
If the letter to the company does not fix your problem, you can file a complaint with the Ministry of Government and Consumer Services.
The Ministry has a complaint form that you can fill out and email. You can also print and mail or fax it to the Ministry at this address:
Ministry of Government and Consumer Services
Consumer Services Operations Division
77 Wellesley Street West
PO Box 450
Toronto, ON M7A 2J6
You have to include information about:
- whether you sent a complaint letter to the company (if you did, attach a copy)
- whether you have documents that prove your claim, like receipts, invoices, contracts, or other important documents
- your complaint
- details about the company
- what you want the company to do
- your contact information