File a complaint with the Ministry

If the letter to the company does not fix your problem, you can file a complaint with the Ministry of Government and Consumer Services.

The Ministry has a complaint form that you can fill out and email. You can also print and mail or fax it to the Ministry at this address:

Ministry of Government and Consumer Services
Consumer Services Operations Division
77 Wellesley Street West
PO Box 450
Toronto, ON M7A 2J6
Email: consumer@ontario.ca
Fax: 416-326-8665

You have to include information about:

  • whether you sent a complaint letter to the company (if you did, attach a copy)
  • whether you have documents that prove your claim, like receipts, invoices, contracts, or other important documents
  • your complaint
  • details about the company
  • what you want the company to do
  • your contact information
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