{"id":1176892,"date":"2018-06-22T10:45:27","date_gmt":"2018-06-22T14:45:27","guid":{"rendered":""},"modified":"2018-09-12T11:18:24","modified_gmt":"2018-09-12T11:18:24","slug":"\u00e9crivez-une-lettre-pe-plainte-\u00e0-la-soci\u00e9t\u00e9-de-cr\u00e9dit","status":"publish","type":"steps","link":"https:\/\/newsite.stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/\u00e9crivez-une-lettre-pe-plainte-\u00e0-la-soci\u00e9t\u00e9-de-cr\u00e9dit\/","title":{"rendered":"\u00c9crivez une lettre de plainte"},"content":{"rendered":"<p>Avant de porter plainte au minist\u00e8re des Services gouvernementaux et des Services aux consommateurs, vous devez \u00e9crire une lettre de plainte \u00e0 la soci\u00e9t\u00e9. Cette lettre pourrait suffire pour r\u00e9gler le probl\u00e8me.<\/p>\n<p>Des <a href=\"http:\/\/https:\/\/www.ontario.ca\/fr\/page\/vos-droits-quand-vous-signez-ou-annulez-un-contrat\">exemples de lettres d&rsquo;annulation<\/a> sont disponibles sur le site Web du minist\u00e8re des Services gouvernementaux et des Services aux consommateurs.Votre lettre doit inclure&nbsp;:<\/p>\n<ul>\n<li>votre nom et votre adresse;<\/li>\n<li>la date;<\/li>\n<li>le nom et l&rsquo;adresse de la soci\u00e9t\u00e9;<\/li>\n<li>la date de votre contrat;<\/li>\n<li>tout autre renseignement important;<\/li>\n<li>la solution que vous proposez.<\/li>\n<\/ul>\n<p>Dites clairement \u00e0 la soci\u00e9t\u00e9 ce que vous voulez qu&rsquo;elle fasse pour r\u00e9gler le probl\u00e8me. Par exemple, demandez un remboursement. Assurez-vous d&rsquo;inclure dans votre lettre&nbsp;:<\/p>\n<ul>\n<li>vos coordonn\u00e9es;<\/li>\n<li>la date limite \u00e0 laquelle vous aimeriez avoir une r\u00e9ponse (un d\u00e9lai de trois semaines est consid\u00e9r\u00e9 comme raisonnable);<\/li>\n<li>des copies (conservez les originaux) des re\u00e7us, factures, contrats et autres documents importants.<\/li>\n<\/ul>\n<p>Assurez-vous de signer et de dater votre lettre, et d&rsquo;en conserver une copie. Envoyez-la par courrier recommand\u00e9 pour avoir une preuve que la soci\u00e9t\u00e9 l&rsquo;a bien re\u00e7ue. Vous pouvez aussi l&rsquo;envoyer par courriel ou par t\u00e9l\u00e9copieur.<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.14 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00c9crivez une lettre de plainte - Steps to justice<\/title>\n<meta name=\"description\" content=\"Avant de porter plainte au minist\u00e8re des Services gouvernementaux et des Services aux consommateurs, vous devez \u00e9crire une lettre de plainte \u00e0 la soci\u00e9t\u00e9.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c9crivez une lettre de plainte - Steps to justice\" \/>\n<meta property=\"og:description\" content=\"Avant de porter plainte au minist\u00e8re des Services gouvernementaux et des Services aux consommateurs, vous devez \u00e9crire une lettre de plainte \u00e0 la soci\u00e9t\u00e9.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/newsite.stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/\u00e9crivez-une-lettre-pe-plainte-\u00e0-la-soci\u00e9t\u00e9-de-cr\u00e9dit\/\" \/>\n<meta property=\"og:site_name\" content=\"Steps to justice\" \/>\n<meta property=\"article:modified_time\" content=\"2018-09-12T11:18:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/newsite.stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/\u00e9crivez-une-lettre-pe-plainte-\u00e0-la-soci\u00e9t\u00e9-de-cr\u00e9dit\/\",\"url\":\"https:\/\/newsite.stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/\u00e9crivez-une-lettre-pe-plainte-\u00e0-la-soci\u00e9t\u00e9-de-cr\u00e9dit\/\",\"name\":\"\u00c9crivez une lettre de plainte - Steps to justice\",\"isPartOf\":{\"@id\":\"https:\/\/newsite.stepstojustice.ca\/fr\/#website\"},\"datePublished\":\"-0001-11-30T00:00:00+00:00\",\"dateModified\":\"2018-09-12T11:18:24+00:00\",\"description\":\"Avant de porter plainte au minist\u00e8re des Services gouvernementaux et des Services aux consommateurs, vous devez \u00e9crire une lettre de plainte \u00e0 la soci\u00e9t\u00e9.\",\"breadcrumb\":{\"@id\":\"https:\/\/newsite.stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/\u00e9crivez-une-lettre-pe-plainte-\u00e0-la-soci\u00e9t\u00e9-de-cr\u00e9dit\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newsite.stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/\u00e9crivez-une-lettre-pe-plainte-\u00e0-la-soci\u00e9t\u00e9-de-cr\u00e9dit\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newsite.stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/\u00e9crivez-une-lettre-pe-plainte-\u00e0-la-soci\u00e9t\u00e9-de-cr\u00e9dit\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/newsite.stepstojustice.ca\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Next steps\",\"item\":\"https:\/\/newsite.stepstojustice.ca\/steps\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u00c9crivez une lettre de plainte\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newsite.stepstojustice.ca\/fr\/#website\",\"url\":\"https:\/\/newsite.stepstojustice.ca\/fr\/\",\"name\":\"Steps to justice\",\"description\":\"Step-by-step information about legal problems\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newsite.stepstojustice.ca\/fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u00c9crivez une lettre de plainte - Steps to justice","description":"Avant de porter plainte au minist\u00e8re des Services gouvernementaux et des Services aux consommateurs, vous devez \u00e9crire une lettre de plainte \u00e0 la soci\u00e9t\u00e9.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"fr_FR","og_type":"article","og_title":"\u00c9crivez une lettre de plainte - Steps to justice","og_description":"Avant de porter plainte au minist\u00e8re des Services gouvernementaux et des Services aux consommateurs, vous devez \u00e9crire une lettre de plainte \u00e0 la soci\u00e9t\u00e9.","og_url":"https:\/\/newsite.stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/\u00e9crivez-une-lettre-pe-plainte-\u00e0-la-soci\u00e9t\u00e9-de-cr\u00e9dit\/","og_site_name":"Steps to justice","article_modified_time":"2018-09-12T11:18:24+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/newsite.stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/\u00e9crivez-une-lettre-pe-plainte-\u00e0-la-soci\u00e9t\u00e9-de-cr\u00e9dit\/","url":"https:\/\/newsite.stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/\u00e9crivez-une-lettre-pe-plainte-\u00e0-la-soci\u00e9t\u00e9-de-cr\u00e9dit\/","name":"\u00c9crivez une lettre de plainte - Steps to justice","isPartOf":{"@id":"https:\/\/newsite.stepstojustice.ca\/fr\/#website"},"datePublished":"-0001-11-30T00:00:00+00:00","dateModified":"2018-09-12T11:18:24+00:00","description":"Avant de porter plainte au minist\u00e8re des Services gouvernementaux et des Services aux consommateurs, vous devez \u00e9crire une lettre de plainte \u00e0 la soci\u00e9t\u00e9.","breadcrumb":{"@id":"https:\/\/newsite.stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/\u00e9crivez-une-lettre-pe-plainte-\u00e0-la-soci\u00e9t\u00e9-de-cr\u00e9dit\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newsite.stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/\u00e9crivez-une-lettre-pe-plainte-\u00e0-la-soci\u00e9t\u00e9-de-cr\u00e9dit\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/newsite.stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/\u00e9crivez-une-lettre-pe-plainte-\u00e0-la-soci\u00e9t\u00e9-de-cr\u00e9dit\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/newsite.stepstojustice.ca\/fr\/"},{"@type":"ListItem","position":2,"name":"Next steps","item":"https:\/\/newsite.stepstojustice.ca\/steps\/"},{"@type":"ListItem","position":3,"name":"\u00c9crivez une lettre de plainte"}]},{"@type":"WebSite","@id":"https:\/\/newsite.stepstojustice.ca\/fr\/#website","url":"https:\/\/newsite.stepstojustice.ca\/fr\/","name":"Steps to justice","description":"Step-by-step information about legal problems","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newsite.stepstojustice.ca\/fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"}]}},"meta_box":{"questions_to_steps_from":["1171739"]},"_links":{"self":[{"href":"https:\/\/newsite.stepstojustice.ca\/fr\/wp-json\/wp\/v2\/steps\/1176892"}],"collection":[{"href":"https:\/\/newsite.stepstojustice.ca\/fr\/wp-json\/wp\/v2\/steps"}],"about":[{"href":"https:\/\/newsite.stepstojustice.ca\/fr\/wp-json\/wp\/v2\/types\/steps"}],"author":[{"embeddable":true,"href":"https:\/\/newsite.stepstojustice.ca\/fr\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":0,"href":"https:\/\/newsite.stepstojustice.ca\/fr\/wp-json\/wp\/v2\/steps\/1176892\/revisions"}],"wp:attachment":[{"href":"https:\/\/newsite.stepstojustice.ca\/fr\/wp-json\/wp\/v2\/media?parent=1176892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}