{"id":1175769,"date":"2019-02-19T14:26:36","date_gmt":"2019-02-19T19:26:36","guid":{"rendered":""},"modified":"2019-05-06T10:13:23","modified_gmt":"2019-05-06T10:13:23","slug":"portez-plainte-aupr\u00e8s-de-lombudsman-de-lontario","status":"publish","type":"steps","link":"https:\/\/newsite.stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/portez-plainte-aupr\u00e8s-de-lombudsman-de-lontario\/","title":{"rendered":"Portez plainte aupr\u00e8s de l&rsquo;Ombudsman de l&rsquo;Ontario"},"content":{"rendered":"<p>Depuis le&nbsp;1er mai 2019, l&rsquo;<a class=\"links-link ext new-link\" href=\"\/node\/113901\" target=\"_blank\">Unit&eacute; des enfants et des jeunes<\/a> de l&rsquo;Ombudsman de l&rsquo;Ontario est charg&eacute;e d&rsquo;examiner les pr&eacute;occupations concernant les services fournis par une soci&eacute;t&eacute; d&rsquo;aide &agrave; l&rsquo;enfance (SAE). Ils peuvent:<\/p>\n<ul>\n<li>r&eacute;pondre aux questions<\/li>\n<li>fournir des informations sur les droits des enfants et des jeunes<\/li>\n<li>mener des enqu&ecirc;tes<\/li>\n<li>r&eacute;pondre aux plaintes des jeunes et des adultes<\/li>\n<\/ul>\n<p>Le bureau ne traite pas les plaintes concernant des travailleurs sociaux ou des avocats.<\/p>\n<div class=\"box\">Le 1er mai 2019, le poste de l&rsquo;Intervenant en faveur des enfants de l&rsquo;Ontario (Bureau de l&rsquo;intervenant) a &eacute;t&eacute; &eacute;limin&eacute;.<\/div>\n<p>Si vous avez des questions ou souhaitez que l&rsquo;Ombudsman&nbsp;&eacute;tudie une situation, vous pouvez appeler au <strong>1&nbsp;800&nbsp;263&#8209;2841<\/strong> ou au <strong>416&nbsp;325&#8209;5669.<\/strong> Vous pouvez portez plainte par t&eacute;l&eacute;phone de 8h30 &agrave; 17h30&nbsp;en remplissant un <a class=\"links-link ext new-link\" href=\"\/node\/113902\" target=\"_blank\">formulaire de plaintes<\/a>. Toutes les plaintes sont confidentielles.<\/p>\n<p>Le personnel du bureau de l&rsquo;Ombudsman vous contactera s&rsquo;il a besoin de plus d&rsquo;informations. Si votre probl&egrave;me peut &ecirc;tre r&eacute;solu, la premi&egrave;re &eacute;tape consiste &agrave; essayer&nbsp;de r&eacute;soudre votre plainte sans enqu&ecirc;te. La plupart des plaintes sont r&eacute;solues de cette mani&egrave;re dans un d&eacute;lai de deux semaines. Si votre plainte ne peut pas &ecirc;tre r&eacute;solue de cette mani&egrave;re, l&rsquo;Ombudsman peut ouvrir une enqu&ecirc;te. La SAE aura une occasion&nbsp;de r&eacute;pondre.<\/p>\n<p>L&rsquo;Ombudsman n&rsquo;a pas le pouvoir d&rsquo;ordonner &agrave; la SAE de faire quoi que ce soit. Mais il peut r&eacute;diger un rapport indiquant les r&eacute;sultats de son enqu&ecirc;te et faire des recommandations sur la mani&egrave;re dont la SAE peut am&eacute;liorer ses services.<\/p>\n<p>Vous serez inform&eacute; de l&rsquo;issue de votre affaire. L&rsquo;Ombudsman publie &eacute;galement les r&eacute;sultats de leurs enqu&ecirc;tes dans des <a class=\"links-link ext new-link\" href=\"\/node\/113903\" target=\"_blank\">rapports annuels<\/a>.<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.14 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Portez plainte aupr\u00e8s de l&#039;Ombudsman de l&#039;Ontario - Steps to justice<\/title>\n<meta name=\"description\" content=\"Depuis le&nbsp;1er mai 2019, l&rsquo;Unit&eacute; des enfants et des jeunes de l&rsquo;Ombudsman de l&rsquo;Ontario est charg&eacute;e d&rsquo;examiner\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Portez plainte aupr\u00e8s de l&#039;Ombudsman de l&#039;Ontario - Steps to justice\" \/>\n<meta property=\"og:description\" content=\"Depuis le&nbsp;1er mai 2019, l&rsquo;Unit&eacute; 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